The website you have entered is operated by ApePilot Ltd.
ApePilot Ltd are committed to protecting and safeguarding your personal data and as such this Privacy Policy outlines the type of information that is collected on this website and how we may use it.
This Policy also tells you what to do if you do not want your personal information (such as your name and address) collected when you visit our website and how you can change information you have already provided to us.
The purpose of this privacy policy is to inform you about how your data is being handled by us. You have certain rights in relation to your data, including the right to revoke your consent and the right to object to processing based on legitimate interests, profiling and direct marketing. At any time, you can exercise your rights by emailing us at info@techquote.co.uk. For further details about our processing and your rights, please see below.
TechQuote is a brand of ApePilot Limited (“we”, “us”, “our”). ApePilot is a company registered in England and Wales (company number: 12479136), whose registered office address is at 25 Oxford Road, Bournemouth, BH8 8EY, United Kingdom.
For the purposes of the General Data Protection Regulation (the “GDPR”), ApePilot is the controller in relation to your data. We are registered as a controller with the UK’s supervisory authority: Information Commissioner’s Office (ICO) under registration number XXX. You can confirm our registration here: www.ico.org.uk
Requesting quotes or information
Our site enables people to request quotes or information for the product or service shown or selected
on the site (the “Product”).
The service that our site provides is to connect people who are looking to purchase the Product with
relevant providers of the Product (“Service Providers”).
If you’d like to request and receive quotes or information for the Product (“Quotes”), please
complete and submit our webform.
Once we’ve received your request, we’ll connect you with one or more relevant Service Providers who will contact you in response to your request. In order to connect you with the Service Provider(s), we share the information that you provide to us via our webforms with those Service Provider(s). We’ll tell the Service Providers who you are, and your Product requirements, and they’ll then contact you directly with your requested Quotes. You’ll see on our webform that we have a really clear consent statement. This statement sets out the Service Providers that will contact you.
For certain Products, before connecting you with relevant Service Providers, we may call you to
confirm your details or requirements.
You can choose which Service Provider to buy from, but there is no obligation to purchase from any
of them.
Other than where we state in this Privacy Policy, we do not share your data with anyone else or use
it for any other purpose, except on an aggregate and anonymous basis. This means that we also do not
transfer it to any advertising network, or use it to build user profiles.
Once we’ve received your enquiry, we’ll do one of the following:
We’ll connect you directly with one or more relevant Service Providers. We’ll tell the Service
Providers who you are, and the information that you provided on the webform (as set out below).
They’ll then contact you directly to discuss your requirement. You’ll see on our webform that we
have a really clear consent statement. This statement sets out the Service Providers that will
contact you.
Alternatively, we’ll call you, either in our brand name or in the name of and on behalf of a Service
Provider, to discuss your requirements.
There’s no obligation to book an appointment with, or purchase anything from, any of the Service
Providers that we connect you with.
IP addresses
We also store and share Internet Protocol (IP) addresses. Every computer or device has an IP address
– a unique number – which enables it to communicate with other computers and devices over the
Internet.
We store IP addresses in order to stop unwanted traffic (i.e. spam) to our site. For example, if we
become aware that spam is coming from a particular IP address (i.e. computer or location), we can
block that IP address.
Call recordings
We may digitally monitor and/or record calls between you and us for the purposes of quality control
and staff training. Also, occasionally, we may need to provide Service Providers with limited access
to such recordings in order to resolve disputes.
Additional Information
If you choose to use our services, to enhance your experience we may collect some additional
information. We do this by using tracking tools that collects your online identifier, geolocation,
device specification, Google advertising ID and other behavioural data relating to the use of our
services.
Additionally, we might collect data about you if you:
Contact us, or we contact you, by email, telephone or post.
Post comments, material or other content on our site.
Cookies are small text files that are placed on your computer by websites that you visit. They are
widely used in order to make websites work, or work more efficiently, as well as to provide
information to the owners of the site.
Most web browsers allow some control of most cookies through the browser settings. To find out more
about cookies, including how to see what cookies have been set and how to manage and delete them,
visit www.aboutcookies.org or www.allaboutcookies.org.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaopto
We use your data (described above) in the following ways.
To connect you with relevant Service Providers
As explained above, if you submit our webform, we’ll pass your request to one or more relevant Service Providers (named on the consent statement). We will do this in a secure way. For example, using HTTP Secure (HTTPS), which means the data is encrypted. The Service Providers then contact you directly with your quotes. They may contact you by telephone, text/SMS or email. Before we pass your request to any Service Providers, our service may involve an element of automated decision-making. Our technology platform may automatically assess your Product requirements based on the information you have provided us and pass your request to such Service Providers that would like to receive requests for Quotes at the time your request is made.
To call you to confirm your details or requirements
For certain Products, before connecting you with relevant Service Providers, we may call you to
confirm your details or requirements.
We may also call you to ask about your experience using our site and service, and dealing with the
Service Providers with which we connected you.
To email you to remind you to complete our webform where its partially completed
If you start but don’t complete one of our webforms, we may email you to remind you to complete that webform. We will only store data inputted by you in a partially completed webform for two hours from when you leave the webform. If you don’t return to the webform to complete and submit the form in two hours, we will permanently delete the data you’ve inputted, subject to an automatic back-up of that data being made and stored for 30 days from the date you partially completed our form. Such back-up will not be readily accessible by us and your data will not be used for any other purpose.
Receiving data from Service Providers
From time to time, Service Providers may return data to us. They may do this if they have a query regarding a request for Quotes or an enquiry that we have sent to them in order to enable us to resolve the query. They may also return data to us, together with confirmation on whether or not a product has been purchased, in order to enable us to improve our marketing.
Your Consent to This Privacy Policy
By using our website you signify that you agree with the terms of our Privacy Policy as posted in this area of the site.
Personal Information
As used in this Privacy Policy, ‘Personal Information’ means personally identifiable information such as your name, street address, telephone number, credit card information and email address.
When you provide us with Personal Information, you are authorising us to use that information in accordance with the terms of this Privacy Policy. This includes your right to limit our use of the Personal Information as described in this Policy and to request access to the Personal Information we have collected in this site (subject to a £10 administration fee).
Please note we do not sell or pass on your details to any unrelated 3rd parties.
All data is securely stored and processed within the UK.
GDPR Legal Basis for Processing
The lawful basis we use for this processing is “Legitimate Interest” in accordance with recital 47 of the GDPR.
The ICO recommend that companies using this basis conduct a “Legitimate Interests Assessment” (LIA) which we have done.
ApePilot Ltd. complies in full with the CTPS to prevent unwanted sales and marketing calls.
How We Use Your Information
When you supply Personal Information at this website, we will use it for the express purpose for which it was collected, as detailed in this policy. It may also be used by us to send you information and/or updates about our company which we believe may be of interest to you, unless you have indicated that you do not wish to receive such information. We collect telephone numbers so that if we need to discuss any matter with you, we can do so. We may on occasion use your telephone number to follow up requests for information to make sure you have received the information that you requested.
Where does the data come from?
The data we process is obtained from several sources. These include yourself, our website, the suppliers we introduce you to and online resources in the public domain.
Right to be Informed
You have a right to receive clear and easy to understand information on what personal information we have, why and who we share it with, if at all.
Right to Rectification
Our work involves the continual updating of data based on interactions we have with customers and prospects to ensure accuracy. We rectify and update information based on what we’re told by the people we communicate with about themselves and their businesses. If you believe that we hold information about you which is incorrect you can also contact us using info@techquote.co.uk with the subject line – Rectify.
Right to Object
You have the right to object to our processing of your data, which will prevent data associated with your phone number from being processed. Please contact us at info@techquote.co.uk to request this with the subject line “Right to Object”. We will require your phone number(s) and email addresses in order to effect this.
Right to Restrict Processing
You can ask that we block or suppress the processing of your personal information for certain reasons. This means that we are still permitted to keep your information – but only to ensure we don’t use it in the future for those reasons you have restricted.
Access to Information
You may ask for the data specific to you in the form of a Data Subject Access Request. We will require you to prove your identity in order to release this information. Please contact us to request access using info@techquote.co.uk with the subject line – Subject Access Request.
Policy Amendments
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page regularly to ensure you are happy with any changes.
Security of Information
We take all reasonable precautions to keep your Personal Information secure. All personally identifiable information is subject to restricted access to prevent unauthorised access, modification or misuse.
Who to Contact
Please write to TechQuote, 25 Oxford Road, Bournemouth, Dorset BH8 8EY if you have any comments or questions about this Privacy Policy or would like to correct or up-date your Personal Information or remove yourself from our postal or electronic mailing list.
Contact Us
If you send us an e-mail from this area of the website (to info@techquote.co.uk), your e-mail address will be used in order to respond to your query and added to our database.